New Scents Available! - Serai, Sepoi & Ceria | Free Shipping for orders above RM150

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Have a question? You may find an answer in our FAQs.
If you can't find what you're looking for, get in touch with us in the contact form.

We are open to any questions, feedback, product ideas, business inquiries, collaborative inquiries and so forth.

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Hello there! We’d be happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below and we strive to respond to you at the soonest possible.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
Still can't find what you're looking for? Reach out to us via our contact form here or drop us an email at  hello@byshirl.my. 

SHIPPING

Free shipping for all orders above RM150 across any product collection.

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Accepts the following payment methods:

Credit Card: Visa, MasterCard.

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FPX: Hassle free payment with your favourite local bank such as Maybank2U, CIMBClicks and more.

 


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Shipping

  • We only deliver within West Malaysia at this point of time.
  • Flat shipping rate of RM7 for all orders. Free shipping for orders above RM150.
  • Estimated delivery timeline of 3 to 5 business days. Please allow 1-2 business days for us to process your order. 
  • Do reach out to us via email (hello@byshirl.my) if there is a need to arrange for same day delivery in the Klang Valley only (subject to availability and surcharge according to the service providers).

Returns And Exchanges

  • Our exchange/ refund policy is limited to product defects or incorrect fulfilment of orders.
  • Head over to our refund policy page here to learn more.

Contact Us

Hello there! We’d be happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below and we strive to respond to you at the soonest possible.

Thanks for contacting us. We'll get back to you as soon as possible.

Continue shopping