New Scents Available! - Serai, Sepoi & Ceria | Free Shipping for orders above RM150

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
Still can't find what you're looking for? Reach out to us via our contact form here or drop us an email at  hello@byshirl.my. 

SHIPPING

Free shipping for all orders above RM150 across any product collection.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard.

PayPal: Shop easily online without having to enter your credit card details on the website.

FPX: Hassle free payment with your favourite local bank such as Maybank2U, CIMBClicks and more.

 


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Shipping

  • We only deliver within West Malaysia at this point of time.
  • Flat shipping rate of RM7 for all orders. Free shipping for orders above RM150.
  • Estimated delivery timeline of 3 to 5 business days. Please allow 1-2 business days for us to process your order. 
  • Do reach out to us via email (hello@byshirl.my) if there is a need to arrange for same day delivery in the Klang Valley only (subject to availability and surcharge according to the service providers).

Returns And Exchanges

  • Our exchange/ refund policy is limited to product defects or incorrect fulfilment of orders.
  • Head over to our refund policy page here to learn more.

Contact Us

Hello there! We’d be happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below and we strive to respond to you at the soonest possible.

Thanks for contacting us. We'll get back to you as soon as possible.

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