Refund Policy

We are truly sorry that things did not work out well for you. Our exchange/ refund policy is limited to product defects or incorrect fulfilment of orders. All exchanges (one-to-one) or refunds will be evaluated before approval by Handcrafted By Shirl. 

To be eligible for an exchange/ refund, please contact us via email (hello@byshirl.my) within 1-2 days of receiving the products. We will require proof of purchase and a photo must be provided supporting the claim.

The items must be returned in original condition (unused and unaltered upon receiving) and with its original packaging for inspection.

Gift or bonus with purchase and bundled items
Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.

In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Sales
If products are on sale they will not be refunded.

If you would like to submit a return or refund request, please contact hello@byshirl.my with the following information.

Full Name
Order Number
Email Address
Explanation of the defect
High quality photo or video showing the defects. If images are not provided we will not be able to complete your request.

You may return the parcel to address below:
Handcrafted By Shirl
B2-2-3, Solaris Dutamas,
No.1, Jalan Dutamas 1,
50480 Kuala Lumpur,
Wilayah Persekutuan

Returns will be made at your own cost.